Meeting Topic: Preparing for Fall Semester
I. Undergraduate Orientation
A. Next week on Wednesday or Thursday
- anticipating 15 per session
- currently scheduled for Rm 101; need to change to Rm 214
- check with Don Latham on one-time reservations for class rooms
- is computer access required?
II. Front Desk
A. Treneta will be working at the front desk
B. Ask that calls be transferred to voice mail rather than taking messages
C. Moving 4-575 phone number to student services desk
- current front receptionist will be support for administration
- peer advisors/GRA to serve as student services reception
- does it make sense to move - need to discuss further
- is phone tree currently effective?
D. We should have 4 G.A.s for the front desk
III. Peer Advising
A. Recommendation to look at the College of Communication as a model
B. Peer advisors will each work about 9 hours per week
C. We'll have a GRA who will coordinate the peers and the front desk
IV. Training for Student Workers
A. Pam is coordinating
- Don, Pam and Diane are doing the training
- Don and Debbie are working on materials for training
- Janet Capps is working on something for skills
- Where are the documents for training?
- Who is training the lab staff? Laurie Bonnice?
B. Customer service skills need to be improved
C. Establishing a review process for G.A.s across the board
D. Don, Beth, Todd and Pam will set up blocks of time during the week of August 30th to do the training
- Need to get together to create agenda & timeframe for training
V. Fall Meetings
A. Everyone will meet together once a month
B. Graduate sub-group and Undergraduate sub-group will have separate meetings once a month
Posted by Stephanie Maatta (maatta@lis.fsu.edu) on